Exchange and Return Policy

Capri Perfumery is committed to providing a satisfying and safe shopping experience, and prioritizes customer satisfaction and trust. We believe that fragrance is an expression of self, and therefore we offer flexible policies to ensure your peace of mind.


Submitting a return or exchange request

Please select the option to retrieve your information via WhatsApp using the automated reply and follow the required steps: https://wa.me/966112461143

Return Policy

Return period: You can return the product within three days of receiving the order.

Return method: We prepare the shipping label, and a shipping company representative will contact you to visit your address and collect the product.


Return Policy

  • The product must be in its original condition , inside the original packaging , and must not have been opened or used.
  • The original invoice must be kept .
  • Offers consisting of more than one product are not eligible for partial refunds.


Payments

  • If payment is made via “ Tamara ” or “ Tabby ”, the refund will be processed through them.
  • Cash on delivery service fees are deducted upon return, as the service is paid for.
  • Shipping fees for returns or exchanges are the customer's responsibility and will be deducted from the refund amount.
  • The Diamond Guarantee for free returns does not include offers consisting of more than one perfume.
  • The amount will be transferred to the customer's account within a maximum of 21 days from receiving and inspecting the product.


Return procedures

  1. Fill out the return form.
  2. Send product images
  3. Confirmation of the bill of lading within 1–3 business days.
  4. The shipping representative will receive the product within 5 days of the policy confirmation date.
  5. The amount will be transferred to the original payment method within 3–21 business days after verification.


Exceptions not covered by the return policy

  • Opened or used products.
  • Skin care products, hand care, and oils.
  • Free samples and gifts.
  • Orders sent from outside the Kingdom of Saudi Arabia .


International shipping and customs fees: If the international order is not received due to non-payment of customs fees or for any other reason, the value of the fees will be deducted from the return amount.


Replacement policy

Replacement period: You can request a product replacement within three days of receiving the order.

Replacement steps

  1. Fill out the return form via the platform.
  2. Ship the product to be returned.
  3. The money will be transferred to your account after the product arrives and is inspected.
  4. You can order the new product you want through the website.


Replacement conditions

  • The product must be unopened, unused, and in its original condition.
  • Partial exchange of offers is not allowed ; the offer must be returned in full.


Replacement procedures

  1. Fill out the electronic form.
  2. Confirmation of the bill of lading within 1–3 business days.
  3. The shipping representative will receive the product within 5 days of the policy confirmation.
  4. After inspecting the product, you can request a replacement product and it will be sent to you using the same delivery mechanism.


Defective or non-conforming products

If you receive a damaged or non-described product , please contact us within 48 hours of receiving your order via:


We will bear all shipping costs and compensate you either by refunding the amount or sending a replacement product after inspection.

Important note: Filling out the electronic form constitutes full acceptance of all the terms of the return and exchange policy outlined above.